FAQ

/FAQ
FAQ

Have a question? Our FAQs may be able to help! If your question is not listed, please contact one of our knowledgeable staff members via our contact form, and we will get back to you as soon as possible.

Stainless steel planters Will the be scratched?

Because the material is stainless steel, it is very strong and not easy to scratch. Even if it is accidentally dropped on the ground, it will not be damaged.

Are there drainage holes in the bottom of the planter?

Because our planters may be used indoor or outdoor they do not come pre-drilled with drainage holes. If you request it at the time your order is placed, we would be happy to offer this service.

If you choose to open the holes yourself this may be done with a standard drill and drill bit. There are not special tools required and no you will not damage the planter.

How to maintain stainless steel planters?

Both indoor and outdoor planters need regular cleaning to remove dirt and dust from Galvanized Metal Flower Vases surface, and metal planters can be washed with soapy water, weak detergent or warm water.

Lf you want to know about stainless steel planters maintain more detailed information, please read this article.

Will the color of the planter fade?

We use industrial grade surface treatments, stainless steel pots with a high-quality coating of metallic luster, which will not deform and discolor even under strong sunlight.

Will stainless steel planters hold up well in extremely hot/cold climates?

Stainless steel flower pots have high corrosion resistance, not only are not afraid of water corrosion, but also not afraid of corrosion of many kinds of chemicals.There is absolutely no problem with using stainless steel planters in very hot climates or very cold climates.

How are your goods packed?

Usually we packed all the goods with PE form inside of a plastic bag, then packed in carton box, and finally protected by fumigation-free wooden box for larger size, and sometimes for huge items we would reinforce it with metal crate outside. Those are work well for our international transportation.

What is the payment period when ordering pots from your company?

Payment Term:   50% T/T in advance and 50% T/T balance against copy B/L. (For small order, we prefer 100% T/T in advance).

Payment Method: T/T, Western Union, PayPal

  • T/T: T/T means telex transfer, it is the most traditional payment method
  • Western Union:  Pay and get money instantly in just minutes
  • PayPal:  Popular online payment way, suitable for small orders
  • If you have any friend in China, you can let your friend pay us RMB.
Would you provide customized service?

Yes, we can.

Please contact us with your images or ideas on the tile pattern,style,color and material for reference, our professional designers will help to turn your personality into a real one.

How do you deliver the goods?

We generally ship the goods worldwide by sea. The products will be in a shipping container when arriving at the port. You are responsible for picking up your shipment and customs clearance on your side.

But in some cases, we can deliver the goods in other ways:

Air Cargo:  For urgent and small order, we can deliver the goods to your hand by air, it is fast and the cost is also expensive

Deliver the Goods to Your Forwarder:  If you have any forwarder (or friend) in China (such as Guangzhou, Yiwu, Shenzhen), we can deliver the goods to their place, and they can take care of the rest after receiving the goods.